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【乔帮主干货分享】Amazon邮件回复模板

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发表于 2016-6-7 15:10:39 | 显示全部楼层 |阅读模式
警告信

Hellow
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN :B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon  selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.




接受退款请求后回信

Dear 买家名,

Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.

Best regards,
卖家客服



未发货但点击了发货,客户要拿单号

Dear 买家名,

Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.

Best regards
卖家客服




买家咨询tracking number和是否已发货

Dear 买家名,

Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards,
卖家客服



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发表于 2016-8-20 19:58:17 | 显示全部楼层
谢谢楼主 么么哒
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